Arvig company wins Platinum ATSI Award of Excellence
News | Published on July 16, 2024 at 4:52pm EDT | Author: frazeevergas
0Arvig Answering Solutions has won the Association of TeleServices International’s (ATSI) Award of Excellence, marking the 15th year the company has been recognized for outstanding service by the organization.
As a 15-time winner, Arvig Answering Solutions’ award comes with a special designation this year, the Platinum Award. The Award of Excellence is presented by ATSI, the trade association representing providers of telecommunications and call center services including telephone answering and message delivery.
The Award of Excellence is presented to call center service providers who demonstrate the highest quality standards in categories including response time, courteousness of the representative, accuracy of the call, knowledge of the account and overall impression of the call. Independent judges are contracted by ATSI to evaluate message services over a six month period, providing an unbiased evaluation of service quality.
“Our customer service teams deserve all the credit for this award,” said Ashley Arvig, Vice President & Chief Operating Officer of Arvig Answering Solutions. “It’s a symbol of their commitment, year after year, to meeting the most important benchmarks of quality in the call-answering industry.”
The award was established in 1996 as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Arvig Answering Solutions, an Arvig company, was established in 1972 and provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year. Visit arviganswering.com for more information.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services.